Emirate jobs in uae

Customer Service Job at The Emirates Group

Location: Dubai, UAE
Job Type: Full-Time
Departments: Emirates Airline, dnata, marhaba Services, Contact Centre

🌍 About The Emirates Group

The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world’s biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

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If you’re seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

👩‍💼 Job Description

We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, marhaba services and Contact Centre.

Airport Services Agent (Emirates / dnata)

  • Facilitate smooth check-in, boarding, and baggage processes.
  • Deliver excellent frontline customer service in airport environments.
  • Assist VIP travelers, families, and unaccompanied minors.
  • Provide tailored airport hospitality and concierge services.
  • Respond to inquiries via phone, chat, and social media.
  • Offer accurate product information and handle sales-related interactions.

Emirates Group high standards Jobs

Experience the excitement of being on the front-line customer-facing roles with dnata, marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals.

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Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.

Senior Project Information Engineer UAE
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AWP Coordinator (Planning background) UAE
HVAC Superintendent UAE

During the hiring process, you can expect:

  • Step 1 – Apply

Submit your application and we’ll then send you an email to confirm that we’ve received your application.

  • Step 2 – Review

Our Recruitment Team will review your application.

  • Step 3 – Video Interview and Assessment

If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.

  • Step 4 – Offer

If successful, we’ll notify you an offer of employment which will include the benefits package for your role.

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Worley’s capabilities extend beyond energy. The company has a strong presence in the chemicals assiduity, offering technical engineering and consulting services for the design and operation of chemical processing shops. In the structure sector, Worley provides engineering and design operation services for transportation, water, and civic development systems. The company also supports the mining and minerals assiduity with services ranging from mine design and planning to environmental impact assessments and mine check. Worley Jobs

âś… Qualifications & Experience: To be considered for Customer Service roles, you must meet the following requirements

  • Education: High School Certificate (A Levels or equivalent).
  • Languages: Fluency in English (additional languages such as Arabic, French, German, Japanese, or Mandarin are a plus).
  • Customer Focus: Strong interpersonal skills, empathy, and a service-oriented mindset.
  • Tech Skills: PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
  • Flexibility: Willing to work in a shift environment
  • Professionalism: Willing to wear uniform (Front-line customer facing roles)
  • customer service skills: Excellent interpersonal and customer service skills

We have outlined below the specific job details for each of our roles:

I. Customer-facing Roles:

Airport Services Agent (EK/dnata) & marhaba Services Agent

As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

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Our marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.

Senior Project Administrator Saudi Arabia
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Geologist Saudi Arabia

II. Back-office Role

Contact Centre Services Agent

As a Contact Centre Service Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Job specific requirements for back-office roles :

  • Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean.
  • Customer and sales focus to provide excellent service and close any sales opportunity. • The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.

đź’Ľ Benefits

Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

  1. Tax-Free Salary paid Hourly in UAE Dirhams (3.66 AED)
  2. Travel Benefits for employees and family
  3. Medical Insurance and comprehensive healthcare coverage
  4. Global Career Growth Opportunities
  5. Training & Development programs
  6. Modern Work Environment in Dubai’s vibrant and safe setting

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Career Opportunities

with in the Emirates Group span a wide range of fields, offering exciting roles both in the air and on the ground. The company is known for hiring talent from diverse backgrounds and fostering a culture of growth and development.

  • Cabin Crew and Pilots

  • Ground and Airport Operations

  • Engineering and Maintenance

  • Corporate roles in Finance, HR, IT, Marketing

  • Travel, Logistics, and Cargo (via dnata)

đź“ť How to Apply

Work culture at Emirates Group is defined by its international environment, emphasis on service excellence, and opportunities for career progression. With world-class training facilities and a focus on employee satisfaction, the Group continues to be a top employer in the aviation sector.

  • Click on the “Apply Now” link provided after each Worley job title listed above [You will be redirected to the official Worley careers portal]
  • Read all the job details, education and experience, required skills, duties and responsibilities carefully
  • Click on the “Apply” button
  • Upload your resume/CV directly from your computer or Dropbox or Sky drive
  • Fill up your personal details such as Name, Email, Mobile No., Current Employer, Current Title, Country etc.
  • Click on Submit button send your Worley Job Application Online.

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